Privacy Policy
Last updated: 1 October 2026
This policy explains how Pollinated Group (a sole trader) (“we”, “us”), which runs Hustle MM at https://www.hustleradio.app, handles personal data under UK GDPR and the Data Protection Act 2018. We are the data controller. Contact: admin@pollinatedgroup.com.
What we collect
- Your email address, which we need before we make a free preview and use to limit previews per email.
- What you type into the song brief: names, stories, occasion and style. This may be about another person (see “Information about other people” below).
- The songs, lyrics and cover images generated for you.
- Payment details. Payments are handled by Stripe. We never see or store your card number; we receive confirmation of payment, the amount and a payment reference.
- Basic technical data such as IP address and device/browser information, used for security and abuse prevention.
- Your saved drafts, which are stored in your own browser (local storage) on your device.
Why we use it, and our legal basis
- To make and deliver your song and take payment: performance of our contract with you.
- To limit free previews, prevent abuse and keep the service secure: our legitimate interests.
- To keep financial records and meet tax rules: legal obligation.
- To answer your messages and handle refunds or complaints: contract and legitimate interests.
We do not sell your personal data. We do not send marketing emails unless you separately ask us to.
Who we share it with (processors)
- Stripe: payment processing.
- Supabase: database and storage. Our project is hosted in the London region.
- Vercel: website hosting and delivery.
- Suno: writes the song (lyrics and music). The details in your brief and style instructions are sent to Suno.
- Anthropic (Claude): writes the DJ lines. The text of your brief, which includes the recipient’s first name and the sender’s name, is sent to Anthropic.
- ElevenLabs: voices the DJ lines. The DJ’s script, which includes the recipient’s first name and the sender’s name, is sent to ElevenLabs.
- Resend: sends our emails (your preview and delivery emails). Your email address and the email text are sent to Resend.
Some of these providers are based in, or process data in, the United States. Where personal data leaves the UK, we rely on the safeguards those providers offer, such as the UK International Data Transfer Addendum or the UK–US data bridge. Please do not put anyone’s address or contact details into a brief.
Information about other people
If you type about someone else, you are responsible for having a good reason to do so and for keeping it light-hearted and lawful (see our Terms). Only include what is needed for the joke. We do not contact the people named in briefs.
How long we keep it
- Free previews: kept for 14 days, after which they stop being available. Paid tapes (the full song and the bonus track): kept and available to play and download for 12 months from purchase. Briefs and related records may be deleted on request at any time.
- Payment and accounting records: 6 years, as tax law requires.
- Free preview records (email and usage count): kept so the per-email limit works, and deleted on request where we can do so without undermining that limit.
Your rights
You can ask us to access, correct or delete your data, restrict or object to how we use it, or receive a copy in a portable format. Email admin@pollinatedgroup.com and we will reply within one month.
Complaints
Please talk to us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies and local storage
We use local storage in your browser to keep drafts and your preview state. We do not use advertising cookies. Our providers may set strictly necessary cookies or similar technologies for security and payments.
Changes
If we change this policy we will update the date at the top of this page.